Our simulators are protected by our hassle-free, No Worries Return Policy.
Here's how it works. If you order a simulator from our website, you can return it within 21 days of receipt in its original packaging.
If the product is returned un-opened in as-new condition, you will receive a full refund.
If the product has been enjoyed, you will receive a full refund less a $30 restocking charge.
You pay for the return shipment, and the restocking charge, if applicable, covers everything else. There are no other charges, period. It's just that simple!*
So go ahead and order a simulator with full confidence that you can return it, no matter how many rounds you've played!
Please note all refunds are processed within 5 business days of receipt.
Before shipping any product back, please create an RMA instance at our Support page so that we can send you the correct return procedures.
*The above return policy is effective in Canada and Continental USA.
Product must be shipped, postage prepaid, to:
FOR CANADIAN CUSTOMERS
Synergex
1280 Courtney Park Drive East
Mississauga, Ontario
L5T 1N6 Canada
Phone: 9055651212
Attention: Tony Eger
FOR USA CUSTOMERS
IMS-International Media Services
1300 Altura Rd,
Ft.Mill, SC 29708-6982
USA
Office Phone: 781-806-5069 (MA Office)
Phone: 803-547-9200
Direct Line: 803-547-9374
Email: keith.mcginnas@isc-mail.com
Contact Person: Keith McGinnas
FOR EUROPEAN CUSTOMERS
Carromco TSL Logistic
Poppenbuetteler Bogen 46
22399 Hamburg,
Germany
Phone: 494053530097
Contact: Martina
Email: m.woelck@carromco.com